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Service Standards
We undertake to:
- give friendly and helpful service
- treat all customers with courtesy, respect and impartiality
- maintain the highest ethical standards
- be sensitive to the needs of all customers by providing accessible services and facilities
- provide information needed on Registry processes
- reply to general correspondence within five working days. A contact name and phone number will be given in the correspondence
- continually strive to improve ourselves.
Accuracy
We recognise our responsibility to:
- accurately record all information given to us
- permanently preserve all records we create
- correct any record that contains inaccurate information.
Registration of births, deaths, marriages and change of name
If the information given is complete and accurate from the date of receipt at the Perth Registry, we will register a:
-
birth within four days
- death within three days
- marriage within six days
- change of name allow a minimum of fifteen working days. Allow an additional ten days if paying by personal cheque.
Apply for certificates
Life event certificates are only available on receipt of a correctly completed application form and payment of prescribed fees. Eligibility and evidence-of-identity requirements must also be met.
Applying for a WA certificate at the Perth Registry Office
(see Locations & Links for address)
To avoid the usual busy times please consider visiting the Perth Registry between 8:30am to 10am or 2pm to 4pm.
| Type of Certificate | Year of event | Application | Delivery time |
|---|---|---|---|
|
Birth, Death or Marriage |
1841 onwards |
In person |
While you wait. |
|
Birth, Death or Marriage |
1841 onwards |
By mail |
Allow up to two working days plus regular postal delivery time. Priority paid: Within 24 hours of receipt plus priority postal delivery time. |
|
Replacement Change of Name |
26 November 2001 onwards 31 January 1957 to November 2001 |
In person
|
While you wait.
|
|
Replacement Change of Name |
31 January 1957 onwards |
By mail |
Allow up to two working days plus regular return postal delivery time. Priority paid: Within 24 hours of receipt plus priority postal delivery time. |
|
Single Status Certificate |
Nominated date range |
In person |
While you wait |
|
Single Status Certificate |
Nominated date range |
By mail |
Allow up to two working days plus regular return postal delivery time. Priority paid: Within 24 hours of receipt plus priority postal delivery time. |
|
Uncertified copy |
Births - that occurred 100 years or more ago Deaths - 1841 to 1983 Marriages - that occurred 75 years or more ago |
In person or by mail |
Up to 15 working days plus regular return postal delivery. |
Applying for a WA certificate at an online Court
Albany, Armadale, Broome, Bunbury, Busselton, Carnarvon, Esperance, Fremantle, Geraldton, Joondalup, Kalgoorlie, Karratha, Katanning, Kununurra, Mandurah, Manjimup, Merredin, Midland, Northam, Rockingham and South Hedland Courts - see Locations & Links for addresses. Commemorative birth certificates and uncertified copies of images are not available from these locations.
| Type of Certificate | Year of event | Application | Delivery time |
|---|---|---|---|
|
Birth, Death or Marriage |
1841 onwards |
In person |
Usually on the same day. |
Applying for a WA certificate at other Court locations
(see Locations & Links for addresses)
| Type of Certificate | Year of event | Application | Delivery time |
|---|---|---|---|
|
Birth, Death or Marriage |
1841 onwards |
In person |
Application faxed on your behalf to the Perth Registry for processing. Allow up to two working days plus regular postal delivery time. Priority paid: Faxed to the Perth Registry and processed within 24 hours plus priority postal delivery time. |
Commemorative birth certificates are not included in these service guarantees.
Corrections to a certificate
If all necessary supporting information, including evidence-of-identity, is provided and the required fee is paid, we will:
- Correct a certificate within four days. This does not include regular postal delivery time.
Marriage ceremonies
Marriage ceremonies to suit your requirements can be conducted in a modern setting overlooking the Swan River at the State’s only official Perth Registry. Ceremonies start from 9am and finish at 4pm, Monday to Friday.
Privacy and Disclosure of Information
See Privacy and Disclosure of Information webpage.
If you are not satisfied
If you are not happy with our service, you should ask to speak to a senior officer or write or email to the Registry of Births, Deaths & Marriages at the address below.
Contact details
Registry of Births, Deaths & Marriages
Department of Justice
Level 10, 141 St Georges Terrace
PERTH WA 6000
Phone: 1300 305 021
Fax: (08) 9264 1599
Email: bdm@justice.wa.gov.au
PO Box 7720
Cloisters Square
Perth WA 6850
Hours: 8:30am to 4:30pm Monday to Friday (excluding public holidays).
Also see Locations and Links webpage.
Last updated: 16-Feb-2018
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